submitting a claim with Titan Freight Systems
Claims must be filed in writing with the carrier
within 180 days after the delivery of the property or in the
case of export traffic, within nine months after delivery
at the port of export. Claims for failure to make delivery
must be filed within nine months after a reasonable time for
delivery has elapsed. All claims for damaged goods or hidden
damage require that the carrier be notified in writing that
damage exists within 15 calendar days of the delivery. Notation
on the carrier's delivery receipt of damage will constitute
Filing the Claim
Only the shipper, the consignee, or a third
party that has claim or title to the freight may file a claim.
You must file your claim with the origin or destination carrier
or with the carrier on whose line the loss or damage occurred
if known by the claimant. All damaged goods and packaging
materials must be kept in received condition for inspection
by the carrier. Packaging which is insufficient to protect
goods from the normal rigors of transportation will invalidate
All claim forms and documentation must be submitted to Titan Freight Systems at:
Titan Freight Systems
Attn: Claims Department
6201 SE Lake Rd
Portland, OR. 97222
Standard Form for Presentation of Loss
or Damage showing the freight that was lost or damaged and
how the amount of the claim was determined.
Original Bill of Lading or Consignee's copy of the delivery receipt with tracking number to show that Titan Freight Systems transported the freight.
A delivery receipt with the loss or damage
noted on it or a copy of the Titan Inspection report as
evidence of loss or damage.
An invoice or other documentation establishing
the cost of the lost or damaged freight.
How your Claim will be Handled
Once your freight claim has been received by Titan Freight
Systems, we will acknowledge receipt within 30 days. If proper
documentation has not been sent with the claim, a request will
be made to the claimant to provide the additional information
required to process the claim.
Titan Freight Systems will make every effort to resolve
your claim within 60 days from the date of receipt of all
required information needed to process the claim. If investigation
of the claim is required, it may take longer.
If we cannot resolve your claim in 120 days, we will notify
you what is required to conclude the claim.
Your claim may be referred to other carriers if they were
involved in the transport of the shipment. You will be notified
if this is required. It will generally require additional
time for investigation when more than one carrier is involved.
We ask for your understanding if a delay occurs in the resolution of your claim. You may request a status update on your claim by calling us at 503-652-0010. Please refer to the tracking number or claim number in all correspondence.